SHIPPING POLICY

1. Shipping Coverage

We ship custom merchandise across India:

• All major cities and metros
• Tier 2 and Tier 3 cities
• Remote areas (may have extended delivery times)
• International shipping available on request for large orders

2. Shipping Methods

We partner with reliable courier services:

• Standard Shipping: 5-7 business days (free on orders above ₹5,000)
• Express Shipping: 2-3 business days (additional charges apply)
• Custom Orders: Shipping speed arranged based on destination and delivery preferences
• Courier Partners: Delhivery, Blue Dart, FedEx, India Post

3. Shipping Charges

Shipping costs are calculated based on:

• Order weight and volume
• Delivery location (metro vs remote areas)
• Shipping method selected
• Free shipping on orders above ₹5,000 (standard delivery)
• Orders below ₹5,000: ₹100-₹250 shipping fee
• Express shipping: Additional ₹200-₹500

4. Processing Time

Order processing timeline:

• Production: 7-14 business days for custom orders
• Quality Check: 1-2 business days
• Packaging: 1 business day
• Dispatch: Within 24 hours after packaging
• Rush Orders: 5-7 business days (available at extra cost)

5. Order Tracking

Stay updated on your order:

• Tracking number sent via email and SMS once shipped
• Real-time tracking available through courier website
• Proactive updates at key delivery milestones
• Customer support available for tracking queries

6. Delivery Timeline

Estimated delivery times (after dispatch):

• Metro Cities: 2-3 business days
• Tier 2 Cities: 3-5 business days
• Tier 3/Remote Areas: 5-7 business days
• Express Shipping: 1-2 business days (metros only)

7. Delivery Issues

In case of delivery problems:

• Failed Delivery: Courier will attempt 2-3 times
• Address Issues: Contact us immediately to update address
• Damaged Package: Don't accept delivery, contact us immediately
• Lost Package: We file claim with courier and reship at no cost
• Delays: We proactively communicate and provide updates

8. Premium Shipping

We offer premium shipping options for custom orders including express delivery and specialized packaging. Contact our team to discuss the best logistics for your specific order.

9. Shipping Support

For shipping queries or issues: