SHIPPING POLICY

1. Shipping Coverage

We ship custom merchandise across India:

• All major cities and metros
• Tier 2 and Tier 3 cities
• Remote areas (may have extended delivery times)
• International shipping available on request for bulk orders

2. Shipping Methods

We partner with reliable courier services:

• Standard Shipping: 5-7 business days (free on orders above ₹5,000)
• Express Shipping: 2-3 business days (additional charges apply)
• Bulk Orders: Custom shipping arranged based on quantity and destination
• Courier Partners: Delhivery, Blue Dart, FedEx, India Post

3. Shipping Charges

Shipping costs are calculated based on:

• Order weight and volume
• Delivery location (metro vs remote areas)
• Shipping method selected
• Free shipping on orders above ₹5,000 (standard delivery)
• Orders below ₹5,000: ₹100-₹250 shipping fee
• Express shipping: Additional ₹200-₹500

4. Processing Time

Order processing timeline:

• Production: 7-14 business days for custom orders
• Quality Check: 1-2 business days
• Packaging: 1 business day
• Dispatch: Within 24 hours after packaging
• Rush Orders: 5-7 business days (available at extra cost)

5. Order Tracking

Stay updated on your order:

• Tracking number sent via email and SMS once shipped
• Real-time tracking available through courier website
• Proactive updates at key delivery milestones
• Customer support available for tracking queries

6. Delivery Timeline

Estimated delivery times (after dispatch):

• Metro Cities: 2-3 business days
• Tier 2 Cities: 3-5 business days
• Tier 3/Remote Areas: 5-7 business days
• Express Shipping: 1-2 business days (metros only)

7. Delivery Issues

In case of delivery problems:

• Failed Delivery: Courier will attempt 2-3 times
• Address Issues: Contact us immediately to update address
• Damaged Package: Don't accept delivery, contact us immediately
• Lost Package: We file claim with courier and reship at no cost
• Delays: We proactively communicate and provide updates

8. Bulk Order Shipping

For bulk orders (50+ units), we offer special shipping arrangements including split deliveries, multiple locations, and custom packaging. Contact our team to discuss logistics for your bulk order.

9. Shipping Support

For shipping queries or issues: