REFUND POLICY

1. Refund Eligibility

We want you to be completely satisfied with your order. Refunds are available under the following conditions:

• Manufacturing defects or quality issues
• Incorrect items delivered
• Damaged products received
• Significant color or print discrepancies (beyond normal variations)

2. Non-Refundable Items

The following are NOT eligible for refunds:

• Custom-made orders (personalized designs, names, numbers)
• Orders where production has already started
• Minor color variations due to screen display differences
• Change of mind after order confirmation
• Incorrect size selected by customer
• Bulk orders (negotiable on case-by-case basis)

3. Refund Process

To request a refund:

• Step 1: Contact us within 7 days of receiving your order
• Step 2: Provide order number and photos of the issue
• Step 3: Our team will review your request within 2-3 business days
• Step 4: If approved, refund will be processed within 7-10 business days
• Step 5: Refund will be credited to original payment method

4. Return Process

For defective or incorrect items:

• Items must be returned unworn and unwashed
• Original tags and packaging must be intact
• Return shipping will be arranged by Collarhood for defective items
• Customer pays return shipping for change of mind (if eligible)
• Items must be received within 14 days of refund approval

5. Partial Refunds

Partial refunds may be offered in cases of:

• Minor defects that don't affect overall quality
• Slight print imperfections
• Partial order fulfillment issues

6. Cancellation Refunds

Cancellations not allowed

7. Contact for Refunds

To request a refund or discuss any issues: